FAQ

To start a project, simply send us an inquiry through our [contact form] or email. Please include your patch design, desired size, quantity, backing type, and any special requirements. Our team will guide you through the next steps including sampling and production.

We offer worldwide shipping through trusted couriers such as FedEx. You may also arrange your own forwarder if preferred. Shipping fees and delivery time vary depending on the destination and order size.

Standard turnaround time:

• Sampling: 3–5 working days after deposit and artwork confirmation

• Mass production: 7–15 working days depending on the order quantity and complexity

We also offer rush production services. Please contact us for availability.

You can submit your artwork in the following formats:

• Preferred: AI, or PDF (vector files)

• Also accepted: PNG, JPG (at least 300 dpi resolution)

Here’s our typical order flow:

1. Inquiry

2. Detail Confirmation (design, size, quantity, backing)

3. Quotation

4. Deposit Payment

5. Sample Making (digital scan or physical sample Shipping fee required)

6. Sample Confirmation

7. Mass Production

8. Balance Payment

9. Shipping

This structured process ensures quality and clarity from start to finish.

You may cancel your order before sample production begins and receive a full refund.
Once the sample or production has started, cancellation may not be possible, or partial costs may apply depending on the progress. Please contact our team as soon as possible if you need to make changes.